Booking Terms & Conditions – Logiset Ltd
Effective Date: 27/05/2025
Company Name: Logiset Ltd
Website: www.logiset.co.uk
1. General Overview
These Booking Terms & Conditions apply to all logistics and freight transport services provided by Logiset Ltd, acting as an intermediary between customers and transport providers (carriers). By making a booking, you accept these terms in full.
2. Booking Process
- All bookings must be made via our website, email, or authorised sales channels.
- Bookings are only confirmed once payment is processed (if required) and confirmation is issued.
- It is your responsibility to ensure all details provided — including weight, dimensions, and nature of the goods — are accurate.
3. Collection & Delivery
- You must ensure access to both pickup and delivery sites for the agreed time slot.
- Delays caused by incorrect addresses, inaccessibility, or lack of onsite contact may incur waiting or rescheduling fees.
- It is your responsibility to load and unload the cargo, unless otherwise agreed in writing.
4. Goods Transported
You must declare the correct nature of the goods. The following items are prohibited or restricted:
- Hazardous or explosive materials (unless declared and pre-approved)
- Perishable goods (unless booked with temperature-controlled transport)
- Live animals
- Illegal goods or substances
We reserve the right to refuse transport of any goods that pose a health, safety, or legal risk.
5. Packaging & Labelling
- All goods must be safely packed, clearly labelled, and secured to prevent damage.
- The driver may refuse to transport goods that are dangerously or improperly packed.
Logiset and its transport partners will not be liable for damage caused by inadequate packaging.
6. Weight & Size Limits
- Standard road freight weight limits apply in accordance with UK Highway Code and DVSA rules.
- You are responsible for ensuring your load complies with legal limits.
- Overweight or oversized goods may result in cancellation or additional charges.
7. Delays & Force Majeure
While we strive for punctual delivery, we are not liable for delays due to:
- Traffic, weather, road closures, or vehicle breakdowns
- Strikes, civil unrest, or acts of God
- Customs, regulatory checks, or security procedures
We will inform you promptly of any significant delays and work to reschedule delivery.
8. Cancellations & Changes
- Bookings cancelled more than 24 hours in advance may be refunded in full or partially, depending on the nature of the service.
- Cancellations made less than 24 hours before scheduled pickup may incur full charges.
- Any changes to delivery details must be submitted in writing and approved prior to dispatch.
9. Liability & Insurance
- Liability for loss or damage is limited under the Road Haulage Association (RHA) Conditions of Carriage 2020, unless otherwise agreed.
- Additional insurance can be arranged upon request for high-value cargo.
- Claims must be submitted in writing within 7 days of delivery.
10. Customer Responsibilities
You agree to:
- Provide accurate booking and contact details
- Ensure appropriate handling equipment is available
- Be present or have an authorised representative at collection and delivery points
- Cooperate with drivers to allow efficient and safe operation
11. Complaints & Dispute Resolution
Any complaints must be submitted within 14 days of the service completion. We will aim to resolve disputes quickly and fairly. If unresolved, disputes will be governed by the laws of England and Wales.
12. Contact Information
For queries, changes, or claims, please contact:
Logiset Ltd
Email: bookings@logiset.co.uk
13. Updates to Terms
We reserve the right to amend these terms at any time. The latest version will always be available at www.logiset.co.uk.